Toshiba’s computer Telephony Integration (CTI) solution allows you to extend productivity, enhance client service and cut back costs by combining the capabilities of your Strata DK digital telephone system with the custom functionality of Windows’ applications. With CTI, your phonephone and pc work along to produce these cost-saving benefits:
Caller Identification – important caller info from your database seems on-screen whereas your phonephone rings and through the call.
referred to as variety Identification – With each call, info is displayed from the phonephone system and/or from the computer application primarily based upon the quantity dialed by the caller (DID or DNIS).
Automated Dialing of Outgoing Calls – merely point and click any phone variety in your computer database or Personal info Manager (PIM). Your phonephone then dials the call– a requirement for maximizing the productivity of outbound telemarketing.
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Toshiba additionally offers CTI product specifically designed for Strata DK digital business phonephone systems
Total telecommunication efficiency with Toshiba’s computer Digital phonephone -This innovative Windows application permits you to make and receive calls on your computer, and perform several productivity-boosting phonephone operations.
method a significant volume of incoming calls quickly with Toshiba’s computer Attendant Console – This Windows application’s streamlined functions is efficiently operated from the keyboard or by clicking on screen icons and buttons.
Stratagy DK voice processing system provides a completely integrated solution – simply put, CTI gives you the crucial ability to work out who is looking, and how calls ought to be routed and toshiba direct coupon code answered. just as important, you’ll be able to view detailed caller info from your database. All Toshiba Strata DK digital telephone systems support CTI applications using the Telephony Application Programming Interface (TAPI) – the interface commonplace adopted by both the pc software and phonephone industries.
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